§ 4-1303-74

74. Implementation plan. (a) Within 90 days of April 23, 2013, the Agency shall develop an implementation plan for the dissemination of the Statements of Rights and Responsibilities and a mechanism for receiving and handling complaints or concerns made by youth or on behalf of youth and provide a mechanism to resolve issues related to the youth’s care, placement, and services through the Agency. (b) The Agency shall have the following responsibilities regarding the implementation of this part: (1) Investigate and attempt to promptly resolve concerns made by youth or on behalf of youth; (2) Document the number, general sources and origins, and nature of the complaints; (3) Beginning February 28, 2018, and every February 28th thereafter, through the Director, make available to the Council a report containing data collected over the course of the prior year that includes the following information: (A) The number of contacts made to the Agency by telephone, website address, or otherwise; (B) The number of concerns made, including the type and general sources of those concerns; (C) The number of investigations performed; (D) The number of pending concerns; and (E) The trends

therwise; (B) The number of concerns made, including the type and general sources of those concerns; (C) The number of investigations performed; (D) The number of pending concerns; and (E) The trends and issues that arose in the course of investigating concerns and outcomes of the investigations conducted; and (4) Post the report required by paragraph (3) of this subsection on the Agency’s website so that it is readily available to the public. (Sept. 23, 1977, D.C. Law 2-22, title III-C, § 374; as added Apr. 23, 2013, D.C. Law 19-276, § 2, 60 DCR 2060; Feb. 18, 2017, D.C. Law 21-217, § 2(b), 63 DCR 16009; Dec. 13, 2017, D.C. Law 22-33, § 5023(a), 64 DCR 7652.) Effect of Amendments The 2013 amendment by D.C. Law 19-274 added this section. Emergency Legislation For temporary (90 days) amendment of this section, see § 5023(a) of Fiscal Year 2018 Budget Support Congressional Review Emergency Act of 2017 (D.C. Act 22-167, Oct. 24, 2017, 64 DCR 10802). For temporary (90 days) amendment of this section, see § 5023(a) of Fiscal Year 2018 Budget Support Emergency Act of 2017 (D.C. Act 22-104, July 20, 2017, 64 DCR 7032).