05. Public outreach. The Ombudsman Program shall implement innovative strategies and tools to maximize its outreach to consumers, including provision of the following accessible information sources and services: (1) A toll-free 1-800 telephone number that operates in the District metropolitan area; (2) A website on the Internet; (3) In-person counseling; (4) Establishing relationships with organizations in each ward of the city to provide outreach and receive referrals; (5) Active liaison, partnership, and information sharing with community, consumer, health, disability, religious, ethnic-based organizations, and other organizations; and (6) A one-page, easy-to-read flyer describing the Ombudsman Program’s services that shall be available to the public. (Apr. 12, 2005, D.C. Law 15-331, § 6, 52 DCR 1981.)
District of Columbia Legal Code