§ 641.61

641.61 Subscriber satisfaction assessment.—Each organization must establish systems for:(1) Assessing subscriber satisfaction with providers, particularly primary care physicians;(2) Sharing subscriber-satisfaction indicators and scores with providers;(3) Publicly acknowledging providers with high positive subscriber-satisfaction scores;(4) Addressing behaviors of providers with low subscriber-satisfaction scores; and(5) Assessing subscriber access and physician availability.History.—s. 41, ch. 96-199.