(a) Each health maintenance organization shall establish guidelines for establishing reasonable periods of time within which an enrollee must be given an appointment with a participating provider, except as provided in section 9 of this chapter regarding emergency services.(b) The guidelines described in subsection (a) must include appointment scheduling guidelines based on the type of health care services most often requested, including the following:(1) Prenatal care appointments.(2) Well-child visits and immunizations.(3) Routine physicals.(4) Adult preventive services.(5) Urgent visits.As added by P.L.69-1998, SEC.14.
Indiana Legal Code