(a) The department shall appoint an employee to serve as a taxpayer rights advocate whose office shall act as an intermediary between taxpayers and the department to facilitate the resolution of taxpayer complaints and problems not resolved through the normal administrative channels or operational procedures within the department.(b) The taxpayer rights advocate office shall perform the following duties:(1) Receive and evaluate complaints and make appropriate recommendations to the commissioner.(2) Identify statutes and regulations as well as policies and practices of the department that might inhibit the equitable treatment of taxpayers, and recommend alternatives to the commissioner.(3) Provide expeditious service to taxpayers whose problems are not resolved through normal channels, including but not limited to:(A) assisting taxpayers with matters that have been pending for an unreasonable length of time;(B) assisting with matters where the taxpayer has been unable to communicate with the department; and(C) working with department personnel to resolve the most complex and sensitive taxpayer problems.As added by P.L.332-1989(ss), SEC.37. Amended by P.L.146-2020, SEC.47.
Indiana Legal Code