(a) A consumer who is subjected to a violation of this title may file with the Division a written complaint which states: (1) The name and address of the person alleged to have committed the violation complained of; (2) The particulars of the violation; and (3) Any other information required by the Division. (b) After the filing of a complaint, the Division shall investigate the allegations to ascertain issues and facts. If appropriate, the Division shall refer a complaint to the Federal Trade Commission. (c) The Division may seek the cooperation of the licensing authorities and contracting departments of the State in connection with its investigation of a person who is licensed to do business in the State or who has a contractual relationship with the State. (d) If the Division determines that the complaint lacks reasonable grounds on which to base a violation of this subtitle, it may: (1) Dismiss the complaint; or (2) Conduct any further investigation it considers necessary. (e) This section does not prevent a consumer from: (1) Exercising any right or seeking any remedy to which he might otherwise be entitled; or (2) Filing a complaint with any other agency or court.
Maryland Legal Code