§ 15-10a-07

On a quarterly basis, the Health Advocacy Unit shall submit a report to the Commissioner that: (1) describes activities it performed on behalf of members that have participated in an internal grievance process of a carrier established under this subtitle; (2) describes its efforts to mediate cases that involve an adverse decision; (3) names each carrier involved in the cases described in the report; (4) states the number and outcome of each grievance considered an emergency case under § 15-10A-02(b)(2)(i) of this subtitle described in the report, including the time within which the carrier made a grievance decision on each emergency case; and (5) states the number and outcome of each case described in the report that was not considered an emergency case, including the time within which the carrier made a grievance decision on the case.