Section 8-404 - Authorization -- Change in Customer Service

Unless the telephone company or reseller complies with authorization and confirmation procedures adopted by the Commission and by federal law and regulation, a telephone company or reseller may not, on behalf of a customer: (1) change, or direct another telephone company or reseller to change, the customer’s telephone company or reseller; (2) select a telecommunications service option for which the telephone company or reseller imposes a charge; or (3) change the person who bills the customer or the customer’s billing arrangement.