The Department shall: (1) help veterans and their dependents to receive promptly and regularly all of the benefits to which veterans or dependents are entitled under federal law; (2) help veterans and their dependents in: (i) preparing, in proper form, claims for benefits; (ii) presenting the claims to the appropriate governmental unit; (iii) trying to prevent and to relieve congestion in the processing of the claims; and (iv) obtaining and expediting action on the claims; and (3) on request, provide a veteran with a document certifying veteran status.
Maryland Legal Code