§ 237.121

237.121 PROHIBITED PRACTICES. (a) A telephone company or telecommunications carrier may not do any of the following with respect to services regulated by the commission: (1) upon request, fail to disclose in a timely and uniform manner information necessary for the design of equipment and services that will meet the specifications for interconnection; (2) intentionally impair the speed, quality, or efficiency of services, products, or facilities offered to a consumer under a tariff, contract, or price list; (3) fail to provide a service, product, or facility to a consumer other than a telephone company or telecommunications carrier in accordance with its applicable tariffs, price lists, or contracts and with the commission's rules and orders; (4) refuse to provide a service, product, or facility to a telephone company or telecommunications carrier in accordance with its applicable tariffs, price lists, or contracts and with the commission's rules and orders; (5) impose unreasonable or discriminatory restrictions on the resale of its services, provided that: (i) it may require that residential service may not be resold as a different class of service; and (ii) the commission may

or discriminatory restrictions on the resale of its services, provided that: (i) it may require that residential service may not be resold as a different class of service; and (ii) the commission may prohibit resale of services it has approved for provision for not-for-profit entities at rates less than those offered to the general public; (6) provide telephone service to a person acting as a telephone company or telecommunications carrier if the commission has ordered the telephone company or telecommunications carrier to discontinue service to that person; or (7) upon cancellation of telecommunications service, refuse to provide a prorated refund of payment made in advance by a customer. (b) A telephone company or telecommunications carrier may not violate a provision of sections 325F.692 and 325F.693, with regard to any of the services provided by the company or carrier. History: 1995 c 156 s 4,25; 1997 c 68 s 1; 1997 c 223 s 6; 2003 c 97 s 2; 2016 c 115 s 6; 2024 c 114 art 4 s 1