1. The remote location from which a collection agent works must: (a) Be capable of providing the same degree of oversight and monitoring of the collection agent as if the collection agent was working in the principal place of business or a branch office of the collection agency; (b) Be fully connected to the technological systems, including, without limitation, any computer system, of the office at the principal place of business or a branch office of the collection agency; (c) Allow the collection agency to: (1) Record calls made to and from the remote location; and (2) Monitor calls to and from the remote location in real time; (d) Be a private location where confidentiality can be maintained; and (e) Have the equipment necessary for the collection agent to perform his or her work safely and effectively. 2. Each collection agent who works from a remote location must be connected to the principal place of business or a branch office of the collection agency in a manner that requires the collection agent to use unique credentials to access the technological systems of the collection agency. 3. place of business or a branch office of the collection agency in a manner that requires the collection agent to use unique credentials to access the technological systems of the collection agency. 3. Except as otherwise provided in this subsection, two or more collection agents shall not work from the same remote location. Two or more collection agents who reside in the same residence may each work remotely from that residence. 4. A collection agent shall not print or store any physical records of a collection agency at a remote location. 5. A remote location from which a collection agent works shall be deemed to be an extension of the principal place of business or branch office to which the collection agent is connected pursuant to paragraph (b) of subsection 1 for the purposes of this chapter and any other relevant purposes. (Added to NRS by 2023, 3589)
Nevada Legal Code