21-R:8 Agency Satisfaction Metrics. – The commissioner shall use a system of agency satisfaction metrics, a measurement and communication system to track the satisfaction of delivery of information technology solutions. The department of information technology may use surveys, web tools, and special processes to ensure that vehicles exist for agency heads to get the quality of information technology solutions they require to operate their agencies. The commissioner shall set satisfaction benchmarks to meet or exceed expectations. Source. 2008, 335:1, eff. Sept. 5, 2008.
New Hampshire Legal Code