2101

It is hereby established that the public policy of the Commonwealth is to encourage the informal solution of administrative issues so that formal solution of the matters submitted to the agency will be unnecessary. The agencies shall establish the rules and procedures that will allow the informal solution of the matters submitted for their consideration without impairing the rights guaranteed by this chapter. This section has the purpose of encouraging, without requiring or binding a party, to submit and resolve an issue through informal means.\nThe provisions of this chapter shall be construed liberally, thus guaranteeing that the administrative procedures shall be carried out in a speedy, fair and economical way that will ensure an equitable solution of the cases under the agency’s consideration.\nHistory —Aug. 12, 1988, No. 170, § 1.2, eff. 6 months after Aug. 12, 1988.