(a) Consumer.— Means someone in the general public who may or may not be a covered person or enrollee or enrollee or a purchaser of healthcare services, including employers.\n(b) Quality assessment.— Means the measurement and evaluation of the quality and outcomes of medical care provided to individuals, groups or populations.\n(c) Quality improvement.— Means the effort to improve the processes and outcomes related to the provision of healthcare services within the health plan.\nHistory —Aug. 29, 2011, No. 194, added as § 20.030 on Aug. 23, 2012, No. 203, § 4, eff. 90 days after Aug. 23, 2012.
Puerto Rico Legal Code