(a) By February 1, 2005, the commissioner shall submit to the Legislature a report relating to the office of the consumer advocate.(b) The report shall contain the following information:(1) An overview of the function of the office of the consumer advocacy and how the office addresses consumer complaints;(2) The number of staff in the office of the consumer advocate and the structure of the existing office;(3) Statistics reflecting the number of consumer complaints and types handled by the office from January 1, 2001, until January 1, 2004;(4) The number of states which have consumer advocates and the lines of insurance for which the advocates are authorized to act on behalf of consumers;(5) The recommendation of the commissioner in regard to whether this state would benefit by having the role of the consumer advocate expanded to other lines of insurance;(6) Based upon the findings and recommendations, of the commissioner, and if the findings so suggest, proposed legislation for expanding the office of the consumer advocate to other lines of insurance.
West Virginia Legal Code